Automated Booking System – Terms of Service

Last updated: October 25, 2024

1. Introduction

These Terms of Service (“Terms”) govern your use of the MCP Cars mobile application and chauffeur services (“Service”) provided by MCP Cars (“we”, “us”, “our”). By using our Service, you agree to be bound by these Terms.

2. Service Description

2.1. MCP Cars provides a WhatsApp-based booking platform for chauffeur services in the United Kingdom and Wales.

2.2. Our Service includes:

  • Chauffeur booking through WhatsApp
  • Automated journey planning and price calculations
  • Journey reminders
  • Booking management and cancellation options

3. User Registration and Account

3.1. To use our Service, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account
  • Accept our Privacy Policy

3.2. You are responsible for all activities that occur under your account.

4. Booking and Cancellation

4.1. Booking Process:

  • All bookings must be made through our WhatsApp application
  • You must provide accurate pickup and drop-off locations
  • Prices are calculated based on distance and time using Google Maps API
  • All prices are in British Pounds (GBP)

4.2. Cancellation Policy:

  • Free cancellation up to 24 hours before the scheduled journey
  • Cancellations within 24 hours of the scheduled journey may incur full charges
  • All cancellations must be made through the WhatsApp application

5. Payment Terms

5.1. Payment Methods:

  • We accept all major credit and debit cards
  • Payment details must be provided at the time of booking
  • All transactions are processed in GBP

5.2. Pricing:

  • Prices include VAT where applicable
  • Additional charges may apply for waiting time, additional stops, or route changes
  • Toll charges and parking fees are not included in the initial price

6. Service Standards

6.1. Our Obligations:

  • Provide licensed and professional drivers
  • Ensure vehicles meet safety and cleanliness standards
  • Maintain appropriate insurance coverage
  • Arrive at the designated pickup location on time

6.2. Customer Obligations:

  • Be ready at the scheduled pickup time
  • Treat drivers and vehicles with respect
  • Follow safety instructions
  • Not engage in illegal or disruptive behavior

7. Changes and Modifications

7.1. To Bookings:

  • Changes to bookings must be made through the WhatsApp application
  • Changes made within 24 hours of the journey may incur additional charges

7.2. To Terms:

  • We reserve the right to modify these Terms at any time
  • Users will be notified of significant changes
  • Continued use of the Service constitutes acceptance of modified Terms

8. Liability and Insurance

8.1. Our Liability:

  • We maintain comprehensive commercial vehicle insurance
  • We are liable for damages caused by our negligence
  • Our liability is limited to direct losses only

8.2. Limitations:

  • We are not liable for indirect or consequential losses
  • We are not liable for delays caused by factors beyond our control
  • Maximum liability is limited to the journey cost

9. Personal Data and Privacy

9.1. We process personal data in accordance with our Privacy Policy and UK data protection laws.

9.2. By using our Service, you consent to:

  • Communication via WhatsApp
  • Location tracking during journey planning
  • Data sharing with drivers as necessary for service provision

10. Intellectual Property

10.1. All intellectual property rights in the Service belong to MCP Cars.

10.2. Users may not:

  • Copy or modify the application
  • Attempt to extract the source code
  • Create derivative works

11. Termination

11.1. We may terminate or suspend your access to the Service:

  • For breach of these Terms
  • For suspected fraudulent activity
  • For abusive behavior towards staff or drivers

11.2. You may terminate your use of the Service:

  • By requesting account deletion
  • By discontinuing use of the application

12. Governing Law

12.1. These Terms are governed by the laws of England and Wales.

12.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Force Majeure

We are not liable for any failure to perform due to factors beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Civil unrest
  • Government actions
  • Traffic accidents or road closures

14. Customer Support

14.1. Support is available through:

14.2. Response times:

  • Urgent booking queries: Within 15 minutes
  • General queries: Within 24 hours
  • Complaints: Within 48 hours

15. Complaints Procedure

15.1. All complaints should be directed to info@mcpcars.com

15.2. We will:

  • Acknowledge complaints within 24 hours
  • Investigate thoroughly
  • Provide a full response within 14 days
  • Consider appropriate compensation where warranted

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For any questions regarding these Terms, please contact us at:

Email: info@mcpcars.com

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