In our company, we aim to provide our customers with a range of convenient payment methods tailored to their needs. While we accept various payment options for most of our products and services, there are some exceptions where card payments may not be accepted.
For those specific cases, we currently offer the following payment methods:
- Cash Payments: For transactions where card payments are not accepted, customers can opt for cash payments.
- Bank Transfers: Another alternative for transactions where card payments are not feasible is through direct bank transfers. Our bank details are readily available for this purpose.
- Online Payment: Depending on the nature of the transaction, customers may still have the option to utilise secure online payment platforms such as PayPal or Stripe.
Return Period: We offer a return window of 7 days from the date of purchase for all our transport. However, after this initial period, our policy adjusts based on the time left before the booking or service date.
Refund Calculation: After the initial 7 days, any refunds will be subject to a deduction based on the time remaining before the scheduled booking or service. The refund amount will be prorated depending on the proximity to the booking date.
Contact Customer Service: The first step is to reach out to our customer service team. You can do this by phone or email. Our representatives are trained to assist you with your exchange or refund request and will guide you through the process.
All the contact details can be found HERE
Yes, discount codes are available seasonally. We also offer special VIP discount cards for returning customers.
Validity Period: Upon receiving your discount card, you’ll enjoy its benefits for an entire year from the date of issue. This means that for 365 days, you’ll be eligible to avail of discounts on qualifying purchases whenever you shop with us.
Additional Benefits: In addition to discounts, our discount cardholders may also receive exclusive offers, promotions, and rewards throughout the year as part of our appreciation for their continued support.
Alcohol is prohibited. Prohibiting alcohol consumption in company vehicles helps maintain a safe and professional environment, reduces liability risks, and ensures compliance with legal regulations.
In our premium, VIP, and MPV car services, we are delighted to offer complimentary beverages to enhance your travel experience. As part of our commitment to providing exceptional service, passengers in these vehicles can enjoy a selection of complimentary drinks during their journey.
Our complimentary beverage offerings may include a variety of options, such as bottled water, soft drinks, juices, and other non-alcoholic refreshments. These beverages are provided to ensure your comfort and enjoyment throughout your trip
If you have any questions about our complimentary beverage service or would like to learn more about our premium, VIP, and MPV car options, please don’t hesitate to contact us. We look forward to providing you with a luxurious and enjoyable travel experience.
At Mora Chauffeur Prestige we strive to provide a premium and reliable service to all our customers. To maintain the quality of our services and ensure a positive experience for our passengers, we have implemented a £20 minimum price requirement for bookings.
The minimum price for bookings helps us cover the costs associated with providing exceptional service, including vehicle maintenance, driver compensation, and operational expenses. By setting a minimum price, we can ensure that each booking meets our quality standards and allows us to deliver the level of service our customers expect.
